Frequently Asked Questions

Just choose any 6-, 8- or 10-item box, add meals to your cart, and check out with either a one-time purchase or a subscription. You’ll see the exact ship date on your confirmation email. (more shipping details below)

Yes—select “One-Time” at checkout. One-time meals cost $13.99 each, while subscribers pay $9.99 each (plus first-box free shipping).

• Weekly auto-deliveries that you can pause anytime for up to 8 weeks.
• Price-lock at $9.99 per meal.
• Skip or swap meals until 6 AM MT the business day before your ship date.

Use “Edit Meals” in your dashboard within 6 hours of purchase for same-day changes, or before 6 AM MT the morning your box is scheduled to ship. After the cutoff, the order is locked for food-safety reasons.

Yes—digital gift cards just email [email protected].

To all 48 contiguous U.S. states via UPS 2-Day Air or OnTrac 2-Day Ground, ensuring every address receives product within 48 hours in transit.

We pack and ship Monday–Wednesday. Orders placed after 6 AM MT Wednesday—or anytime Thursday-Sunday—leave our facility the following Monday.

6 AM Mountain Time. Orders completed after that time ship the next eligible day; packing stops at 12 PM MT.

Each box contains ≤5 lb of dry ice (under the 2.5 kg Class 9 limit for non-haz materials) and an insulated liner rated for 48–72 hours, so meals arrive rock-solid even in summer.

A tracking email goes out the moment UPS scans the label.

Meals are skin-packed in recyclable trays, bundled with compostable paper-fiber insulation and curbside-recyclable corrugate.

Handle with gloves, allow it to evaporate in a well-ventilated area, and keep away from children and pets. UPS classifies ≤2.5 kg per box as non-hazardous.

Random shipments include iButton data loggers that record temps every few minutes and flag any excursion above 2 °C.

Chef-crafted sous-vide entrées (steak, salmon, chicken), handmade Italian pizzas, and new breakfast items like burritos and English-muffin sandwiches—each 450–650 kcal and ≥30 g protein.

Yes—each entrée stays below 520 mg of sodium, meeting the USDA “healthy” sodium guideline.

All eight major allergens are clearly labeled per FDA FALCPA rules, and vegetarian and high-protein options are tagged in the menu.

Sous-vide items are cooked to ≥130 °F (54.4 °C) for the USDA-recommended hold-time, then blast-chilled and frozen. You only need to reheat.

Place them straight in the freezer (0 °F/-18 °C). Frozen foods remain safe indefinitely; quality is best within 6 months.

Thaw overnight in the refrigerator, or use the microwave’s defrost setting and cook immediately—never thaw at room temperature.

Yes—if it was thawed in the fridge and stayed below 40 °F you may refreeze, though texture may suffer slightly.

• Microwave: 4–6 min on high (vent film).
• Oven: 350 °F for 15–18 min (remove film, keep tray).
Internal temperature should reach 165 °F for safety.

Your saved payment method (Stripe-encrypted) is charged each week at 6 AM MT on ship day. We accept major cards, Apple Pay, Amazon Pay, and Cash App.

Yes—two deliveries. Canceling earlier converts past deliveries to one-time pricing and the difference is charged on your final invoice.

Click “Pause” in your dashboard up to five days before delivery—no fee.

We follow Stripe Radar best practices by providing delivery confirmation and signed terms to banks; fraudulent disputes may result in account suspension.

Our facility operates under a USDA-approved HACCP plan and scored “Excellent” on its last audit (July 2025).

Yes—vacuum sealing and controlled temperatures greatly reduce bacterial risk when done to USDA guidance.

All production lines are swabbed between runs; full allergen changeover logs are kept on file per FDA requirements.

Snap photos of the shipping label and interior, then email [email protected] within 24 hours. We’ll ship a replacement or issue a refund.

Contact us within 3 days of delivery; we’ll credit or reship the missing meal free of charge.

Yes—orders of 50+ meals receive tiered discounts and optional co-branding sleeves. Email [email protected] for a custom quote.

Place individual orders or contact support for a bulk spreadsheet upload service—perfect for employee wellness programs or holiday gifting.

Every component—paper insulation, tray, sleeve, and corrugate—is curbside-recyclable. Dry ice evaporates without residue.

We ship regionally from Las Vegas, NV, maximizing 2-day lanes and minimizing air travel.

Stripe handles card data with PCI DSS Level 1 compliance; we never see your full card number.

No—data is pseudonymized for analytics, and you may opt out at any time per CCPA/GDPR.